<% alias=getalias userid=getusrid if userid="" then response.redirect "Logout.asp" name=request("name") deptname=request("deptname") topic=request("topic") requestid=request("requestid") mywelcomemsg=preparemsg(getmymsg) name=preparemsg(name) alias=preparemsg(alias) response.buffer=true response.flush '/// Load Available Canned Commands redim cans(5) psql="select * from xlaALScans where canscope=2 or canid in (select canid from xlaALSiDeptsCans where deptid in (select deptid from xlaALSiUsersDepts where userid="&userid&"))" set conn=server.createobject("ADODB.Connection") conn.open connection set rs=conn.execute(psql) do until rs.eof cancmd=rs("cancmd") processedcan=replace(rs("processedcan")&"","$$ALIAS$$",alias) cans(cancmd)=cans(cancmd) & ""&vbcrlf rs.movenext loop rs.close set rs=nothing '/// Prepare Additional Quick Links /// additional= "" psql="select deptname,depturl from xlaALSDepts where depturl<>'' order by deptname" set rs=conn.execute(psql) do until rs.eof additional=additional & ""&vbcrlf rs.movenext loop cans(5)=additional & "" & cans(5) rs.close set rs=nothing conn.close set conn=nothing if allowrating<>"" then rating="
Session Rating : - Not Rated - " %>
Send Message To The Customer   Send Command To The Customer   Send An Automated Reply   Push an URL to the Customer   Show an Image To The Customer   Show an URL to The Customer   Display An E-Mail Address to the Customer   Launch My Browser   My Reference Links
Type what you want to say to the customer
Message :
Request ID # <%=requestid%> - <%=name%>    
Department : <%=deptname%> <%=rating%>
Topic : <%=topic%>
Total Session Time :